Frequently Asked Questions

Find answers to all of the common questions customers have when using, from registering and accessing information to understanding property statistics and ordering Title Documents.

 Where is the information sourced?

Corelogic New Zealand Limited (CoreLogic NZ) maintains a national property database which holds information on every property in New Zealand. Corelogic enriches its core property data with additional data from multiple sources to provide the most comprehensive property data.

We receive property information and sales data as part of the District Valuation Roll (DVR) from each of the councils in New Zealand, and we update our database regularly.

We receive Certificate of Title information from Land Information New Zealand (LINZ), this is updated regularly.

 How can this information be made available to the public?

Both the information from the councils and from LINZ is classified as Public Register Information and Public Register Supporting Information. Therefore, the information can be made available to any member of the public who wishes to search the information.

 What do I do if I don't want my personal information available to the public?

You can approach your local council and request the removal of your name from the District Valuation Roll records. In certain circumstances (e.g. where a restraining order exists in relation to domestic violence) you may also be able to seek removal of your name by Land Information New Zealand from the Certificate of Title.

 What do I do if I find property information that is incorrect?

If you find that the information we hold about your property is incorrect, you can provide updated details online and which will be reviewed and if required update our records. Please note, this will not automatically change the information that your local council holds about you, so you will also need to change your details with them.

To update your property details online:

  1. Search for the property
  2. Click on ‘Update Property Details’ located near the property address.
  3. Enter updated attributes or details
  4. Click the submit changes button
 Why is some property information unavailable?

Availability of some property information can depend on a multitude of factors, including the type of property, our ability to identify a property's geo-coordinates, and whether specific information is available. For example, our local sales information relies on geo-coordinates, our E-valuer is only available for residential properties and relies on having a certain number of comparable sales, and our Certificate of Title relies on identifying a property's information from Land Information New Zealand (LINZ).

 How long does it take a sale to show and why do some sales not appear?

CoreLogic NZ receives property sales regularly from each of the local councils and our website is updated weekly with any new sales information that has been received.

If the sale has only occurred recently, we may not have received the sale yet. We receive sales information from the local council after settlement of the sale is complete. Settlement is usually 4-6 weeks after the agreement date. At that time the solicitor completes the sale notice and forwards this to the local council. The majority of sales will be in our system 6-8 weeks after the agreement date.

Once you have searched for a property, under the Sales Info tab you can see the date at which the last sale occurred. This lets you check whether a sale is loaded yet, so you don't have to buy the information only to find it's not the recent sale you are after.

If it is a historic sale that is missing, then the most likely reason is that the sale has not been notified to the local council and therefore has not been notified to CoreLogic NZ. It can also be missing due to circumstances such as records not being carried over as a result of subdivisions. In any of these circumstances please let us know and where possible we will try to get this information and update our records.

 Why is my house showing as being part of a different suburb?

We categorise properties in suburbs based on the suburb boundaries defined by the Emergency Services. This may mean that your property is being shown in a suburb which you normally wouldn't associate it with.

 How are the regions and city areas defined?

Regions and cities are defined by the Local Government Act 2002, which sets out the regional councils and territorial authorities across New Zealand. We receive this data from the District Valuation Roll (DVR), which is provided to us by the 53 different councils.

Property value statistics are provided for each council area throughout New Zealand. Five main urban areas (Auckland, Hamilton, Wellington, Christchurch, and Dunedin) also have property value statistics available for areas within the cities.

 How is the House Price Index calculated?

The House Price IndexHPI is calculated by taking freehold open market sales and applying the following methodology:

  • The sum of all sale prices are taken and divided by the sum of all current capital values of these properties to calculate a price to value (p/v) ratio.
  • The p/v ratio is applied to the total capital values of all properties within a Territorial Authority (TA) to calculate an estimated current total valuation for all properties within that TA.
  • The estimated current total valuation is divided by the number of properties within the TA to calculate an average current valuation for that TA.
  • The current average value is compared to the current average value at December 2003 to create a current index value.
 How can I request the latest House Price Index?

Click here to request a copy of the House Price Index.

 Are my credit card details safe?

Yes, they are. We have undertaken every precaution to ensure that your details are safe and cannot be tampered with. We use a secure server when you submit your credit card details, and we protect your information by using the Secure Sockets Layer (SSL) protocol, which encrypts your information when transmitted over the Internet.

 What do I do if I receive the wrong document or I want to cancel my order?

If you receive the wrong document please contact our Customer Support Team. Make sure you have your email address handy. Please remember you can only cancel your order prior to receiving the document.

 How do I use a promotion code?

To use your promotion code, just follow these few simple steps:

  1. Search for the property address you wish to purchase information on.
  2. Choose the type of property report you wish to purchase and add to cart.
  3. Select the ‘Shopping Cart’ button to view order.
  4. Enter the Promotion Code that you have received in the Promotion Code box and click ‘Apply’.